We’re Here for You

Got a question about your order? Need help choosing the right product? Just want to say hi?

At Elenisse, we’re a small team — but we take every message seriously. Whether you're in Europe, Asia, or anywhere else in the world, we’re here to support you.

We typically respond within 24 hours, Monday–Saturday.

🛒 Order Questions

If you’re asking about an existing order, please include:

• Your order number

• The email used at checkout

• A short message describing the issue

🚚 Shipping + Tracking

Most orders arrive in 7–15 business days, depending on your location.
You’ll receive tracking info by email once your item ships.

💬 Need More Help?

You can also DM us on TikTok @elenisse.store if email isn’t your thing.

Elenisse isn’t just a store. It’s a community.
We’re grateful to have you here.